In a landmark partnership announced on October 28, 2025, PayPal and OpenAI are set to transform e-commerce by integrating PayPal’s payment system directly into ChatGPT, enabling seamless, instant checkouts within conversations. Starting in 2026, millions of ChatGPT users will be able to discover products, discuss options, and complete purchases without leaving the chat interface, using PayPal’s wallet for secure transactions. This move leverages OpenAI’s Agentic Commerce Protocol (ACP), an open-source specification that allows AI agents to handle shopping tasks programmatically, marking a shift toward “agentic commerce” where AI autonomously facilitates buys. As AI becomes integral to shopping, this collaboration could redefine how consumers interact with brands, blending discovery and payment into a single, conversational experience.
The partnership builds on OpenAI’s Instant Checkout feature, launched in September 2025, which initially partnered with Shopify and Etsy to enable direct purchases in ChatGPT for U.S. users. Now, PayPal’s involvement expands this to include its vast network of over 400 million active accounts and tens of millions of merchants, from small businesses to global brands. Users will access PayPal’s full suite of features at checkout, including multiple funding sources like bank accounts, balances, or cards, along with buyer and seller protections, order tracking, and dispute resolution. PayPal will also manage behind-the-scenes payment processing for merchants via its delegated payments API, simplifying integration so sellers don’t need separate OpenAI setups. This ensures fraud detection, secure routing, and compliance, making AI-driven shopping safer and more efficient.
PayPal CEO Alex Chriss highlighted the synergy: “Hundreds of millions of people turn to ChatGPT each week for help with everyday tasks, including finding products they love, and over 400 million use PayPal to shop.” He emphasized how the deal enables a “chat to checkout” flow in just a few taps, benefiting joint customers. Beyond commerce, PayPal is scaling OpenAI’s tools internally, providing ChatGPT Enterprise access to its 24,000+ employees and using Codex for engineering tasks to accelerate innovation. This internal adoption underscores PayPal’s broader AI strategy, following recent partnerships with Google and Perplexity to position itself as a backbone for agentic AI shopping.
The announcement sent PayPal’s stock surging up to 14% in premarket trading, reflecting investor enthusiasm for its pivot into AI commerce amid reliance on emerging technologies. Analysts see this as a response to competitive pressures in fintech, where AI is disrupting traditional e-commerce models. OpenAI’s e-commerce push, including recent deals with Walmart, aims to make ChatGPT a central hub for shopping, challenging platforms like Amazon. By embedding PayPal, OpenAI enhances user convenience while merchants gain exposure to ChatGPT’s massive audience, potentially boosting sales through personalized, conversational recommendations.
Agentic commerce, where AI agents act on user behalf, is poised for growth. The ACP, co-developed by OpenAI and Stripe, provides a standardized language for discovering products, clarifying details, and completing secure purchases. This protocol opens doors for broader integrations, allowing AI to handle complex tasks like booking flights or retail buys with minimal friction. For merchants, it means new distribution channels without heavy onboarding, while consumers enjoy protections like PayPal’s dispute resolution in an AI context.
However, challenges loom, including data privacy, AI accuracy in recommendations, and regulatory scrutiny over automated transactions. As agentic AI evolves, ensuring ethical use and security will be key. PayPal’s “Agent Ready” feature, launching in early 2026, will further support this by enabling fraud detection and buyer protection in conversational or browser-automated experiences.
This partnership exemplifies the convergence of AI and fintech, potentially accelerating e-commerce’s shift to conversational interfaces. As Chriss noted, “It’s a whole new paradigm for shopping.” With product catalogs becoming accessible in ChatGPT next year, the line between chatting and buying blurs, promising a future where AI handles the heavy lifting in retail.
